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Build an IT Strategy for Local Government

Success for a local government depends on having IT initiatives clearly aligned to organizational goals, enabling IT excellence and driving technology innovation.

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IT strategies are often nonexistent or ineffective:

  • According to our Management and Governance diagnostic (MGD), 64% of governments feel their IT strategy process is ineffective.
  • IT does not do a good job of communicating their support for organization goals. As a result, 17.5% of government leaders still feel that their goals are unsupported by IT.
  • IT departments that have not developed IT strategies experience alignment, organization, and prioritization issues with the broader government organization.

Our Advice

Critical Insight

Most leaders value tech leaders with experience fostering operational stability and strategic alignment, however:

  • The CIO is seen as an order taker by organizational leaders. This usually results in the demands on IT far outstripping the IT budget.
  • Projects and initiatives are not prioritized around organization’s objectives. Synergies and dependencies are recognized too late.
  • Projects are often late or put on hold because of sudden changes to organizational requirements.


Impact and Result

Follow Info-Tech’s approach to developing a strong IT strategy for local governments:

  • Use Info-Tech’s local government–focused approach to discern the organizational context.
  • Clearly communicate to government executives how IT will support the government’s key objectives and initiatives using the Local Government IT Strategy Presentation Template.
  • Use Info-Tech’s prioritization tool to help make project decisions in a holistic manner that allows for the selection of the most-valuable initiatives to become part of the IT strategic roadmap.

Build an IT Strategy for Local Government Research & Tools

1. Build an IT Strategy for Local Government – A deck to create an IT strategy that is well aligned to organizational goals.

This step-by-step document walks you through how to properly develop an IT strategy for a local/municipal government and clearly align IT initiatives to the organization's goals, IT excellence, and technology innovation.

2. Local Government IT Strategy Presentation Template – A template to communicate your IT strategy to leadership and other stakeholders.

This best-of-breed template helps you build a clear, concise, and compelling strategy document for local government stakeholders and senior government leadership.

3. Local Government IT Strategy Workbook – A structured tool to help you prioritize IT strategy activities and build a roadmap to ensure success.

This workbook captures your organizational context, goals cascade, IT initiatives, and roadmap.

4. Local Government Organizational Context Interview Guide – An interview guide to help elicit organizational context from your leadership/stakeholders.

At a basic level, the CIO understands what questions to ask to understand the general organizational context. At a more advanced level, the CIO can discern which questions they need answered for each key IT initiative and what those answers need to look like to be sufficient for execution. This interview guide provides questions to help elicit the organizational context and uncover the right information to build your IT strategy.

5. Local Government Strategy-on-a-Page Template – A visual one-page summary representing key aspects of your IT strategy.

This template provides a one-page summary of the key aspects of your IT strategy for presentation to government leadership.

Unlock a Free Sample

Workshop: Build an IT Strategy for Local Government

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Pre-Workshop: Elicit Organizational Context

The Purpose

Conduct analysis and facilitate discussions to uncover what organizational needs mean for IT and how IT plans to support the organization.

Key Benefits Achieved

Build an understanding of organizational needs and feed that into the creation of your IT strategy plan.

Activities

Outputs

1.1

Complete recommended diagnostic programs.

  • Diagnostics reports (CIO Business Vision, Management & Governance Diagnostic, Government Leadership-CIO Alignment)
1.2

Interview key department stakeholders, as needed, to identify organizational context: goals, initiatives, and mission and vision.

  • IT Strategy Workbook for Local Government – Organizational context and goals
1.3

(Optional) CIO to compile and prioritize IT success stories.

  • (Optional) IT Strategy Presentation Template for Local Government inputs

Module 2: Establish the Scope of Your IT Strategy

The Purpose

Define statements, principles, and goals to establish the scope of your IT strategy and assess IT’s past performance.

Key Benefits Achieved

Identify and document the scope of your IT strategy and the successes from IT’s past performance (organization value realized, key milestones, successful projects, etc.).

Activities

Outputs

2.1

Review/validate the organizational context.

2.2

Construct your mission and vision statements.

2.3

Elicit your guiding principles and finalize IT strategy scope.

  • IT strategy scope (IT mission, vision, and guiding principles)

Module 3: Build Your Key Initiative Plan

The Purpose

Identify high-priority key initiatives to support the business, enable IT excellence, and drive technology innovation.

Key Benefits Achieved

Build your key initiative plan along with your goals cascade visual to clearly communicate business alignment back to your key initiatives.

Activities

Outputs

3.1

Identify key IT initiatives that support the organization.

3.2

Identify key IT initiatives that enable operational excellence.

3.3

Identify key IT initiatives that drive technology innovation.

3.4

Consolidate and prioritize (where needed) your IT initiatives.

  • List of key IT initiatives

Module 4: Build Your Key Initiative Plan (Continued)

The Purpose

Identify high-priority key initiatives to support the business, enable IT excellence, and drive technology innovation.

Key Benefits Achieved

Build your key initiative plan along with your goals cascade visual to clearly communicate business alignment back to your key initiatives.

Activities

Outputs

4.1

Determine IT goals.

4.2

Complete Organizational-IT goals cascade.

  • Goals cascade
4.3

Build your IT strategy roadmap.

  • Roadmap (Gantt chart)

Module 5: Define Your Operational Strategy

The Purpose

Evaluate the key components on an operational strategy that will help your team execute on your key strategic initiatives.

Key Benefits Achieved

Build a strong operational strategy to ensure IT can deliver what they promise and put in place the mechanisms to govern your journey.

Activities

Outputs

5.1

Identify metrics and targets per IT goal.

  • IT metrics and targets
5.2

(Optional) Identify required skills and resource capacity.

  • IT resourcing changes
5.3

Discuss next steps and wrap-up.

  • Next steps and strategy refresh schedule

Module 6: Document Strategy

The Purpose

Complete your strategy by building a highly visual and compelling presentation that enables easy customization and executive-facing content.

Key Benefits Achieved

Simple, appealing, and inspirational communication of your strategy to all key stakeholders is a must to ensure IT’s success.

Activities

Outputs

6.1

Complete in-progress deliverables.

  • IT strategy presentation
6.2

(Optional) Set up review time for workshop deliverable.


Build an IT Strategy for a Local Government

Success for a local government depends on having IT initiatives clearly aligned to organizational goals, enabling IT excellence and driving technology innovation.

Analyst Perspective

Align IT strategy with organizational goals to enhance service delivery to residents.

Government IT leaders operate in a complex and dynamic environment that is shaped by numerous external and internal factors. These include budget constraints, compliance requirements, evolving technology trends, changing resident expectations, and the need to collaborate with and cater to multiple stakeholders. IT leaders are expected to execute modernization plans for aging technology applications, upgrade poor or sometimes non-existent data infrastructure, and manage security and privacy, as well as develop and retain increasingly hard-to-find technology talent.

In this environment, it is imperative that government IT leaders have a clear understanding of the organization's priorities, objectives, and resources so they can develop an IT strategy aligned with organizational goals. A clear understanding will also help them ensure that their technology investments maximize value creation through improved operational efficiency, better cost management, and an enhanced quality of services provided to residents.

This blueprint and the associated tools will provide you with a step-by-step approach to achieve an IT strategy that is in sync with your organizational objectives and will help you establish IT as a strategic partner in the broader government organization.

Photo of Anubhav Sharma, Research Director, CIO Strategy, Info-Tech Research Group. Anubhav Sharma
Research Director, CIO Strategy
Info-Tech Research Group

Expert Opinion

Think organizational value, not just technology, to create an effective IT strategy.

Being a CIO in a local government is different from being a CIO in the private sector. While all CIOs are concerned with aligning IT objectives with the firm's objectives, the main concern in the private sector is revenue growth. Thus, CIOs in the private sector focus on technology initiatives that drive business growth and help the overall bottom line at the end of the fiscal year. After all, there is one single goal of being in business: to generate a profit and push to gain more market share in the firm's segment.

Being in your shoes, as a public sector CIO, is a different story. Local governments don't strive for revenue growth as much as community integrity, support, and governance. They focus on maintaining low crime or lowering crime, investing in parks and recreation facilities for residents' use, and driving value for the community to attract people and businesses that will settle in the community and contribute to the local economy and the overall prosperity of the community as a whole. The closest thing to driving revenue growth for local governments is economic development within the community. While that does bring in some revenue, the goal is more focused on creating jobs that provide income and a great life experience for the residents.

This blueprint and the associated tools will guide you through the appropriate methodologies and processes to help you, as a public sector CIO, create a solid IT strategy that aligns with your government leadership's goals to help drive value for your organization and community.

Photo of D. Brent Messer, Author, 'Value-Driven: The CIO's Handbook for Digital Transformation and Innovation in the Public Sector', Executive Counselor, Executive Services, Info-Tech Research Group. D. Brent Messer
Author, Value-Driven: The CIO's Handbook for Digital Transformation and Innovation in the Public Sector
Executive Counselor, Executive Services
Info-Tech Research Group

What is an IT strategy?

An information technology (IT) strategy provides a holistic view of the current IT environment, the future IT direction, and the initiatives required to achieve the desired future state. It has the following characteristics:

  • It is defined based on the organizational imperatives it enables, not the technology used to accomplish these imperatives.
  • It should support nimble, reliable, and efficient responses to strategic objectives.
  • It should guide the prioritization of initiatives, focused on organizational value, while ensuring alignment between IT and the organization.
  • It is not a list of IT initiatives that has been developed in isolation. It must be aligned with organizational needs.

IT

Defining an IT strategy means organizing IT's financial, technical, and human resources around the organization's goals and providing oversight to manage risks.

IT decisions are made with a focus on long-term investments, and initiatives are prioritized based on an organization-first approach.

City/County/Municipality

An IT strategy ensures the wise investment of dollars on IT initiatives that help achieve organization goals and objectives while driving future growth.

An IT strategy enables the alignment of IT activities with organizational objectives and sets expectations about what can be achieved.

Source: Info-Tech's IT Strategy Workshop Facilitation Deck

Challenges and opportunities in government IT

Challenges

  • Meet heightened resident expectations on delivery of government services, caused by shifts in attitudes since the pandemic and generational changes.
  • Manage a finite budget, requiring prioritization and hard decisions on where to spend.
  • Adhere to stringent compliance requirements, including security standards, accessibility requirements, and privacy laws.
  • Modernize legacy systems while continuing to ensure critical city/county/municipality support.
  • Attract, retain, and upskill top IT talent while facing competition with the private sector.
  • Deal with rise in cyberthreats and data breaches, which enhance the need for robust security measures to protect sensitive government data.

Opportunities

  • Lead digital transformation by leveraging new innovative technologies, such as AI.
  • Incorporate user-centered design thinking while developing services/products.
  • Leverage data analytics to identify trends, gain insights into department operations, and make better data-driven decisions.
  • Defend against cyberthreats by implementing zero-trust security, shifting from securing network boundaries to focusing on verifying users, assets, and resources.
  • Migrate to cloud computing to reduce costs, increase flexibility, and improve service delivery.
  • Develop cross-department collaboration to focus on similar use cases for service modernization and, thus, multiplying resource effectiveness.

Info-Tech Insight

Understanding these challenges and opportunities will give you unique insights on key focus areas for your IT strategy.

Executive Summary

IT strategies are often nonexistent or ineffective.

  • According to our Management & Governance diagnostic (MGD), 64.0% of governments have an IT strategy process that they feel is ineffective (n=89 since January 1, 2021).
  • IT does not do a good job of communicating its support for organizational goals. Therefore, 17.5% of government leaders still feel that their goals are unsupported by IT (Info-Tech's CEO-CIO Alignment Diagnostic; n=57 since January 1, 2021).
  • IT departments that have not developed IT strategies experience alignment, organization, and prioritization issues within the broader government organization.

Three-quarters of surveyed executives value technology leaders with experience in fostering operational stability and strategic alignment (CIO Journal, 2020).

  • However, the CIO is often seen as an order taker by the broader organization's leaders. This usually results in the demands on IT far outstripping its budget.
  • Projects and initiatives are not prioritized around the organization's objectives. Synergies and dependencies are recognized too late. Projects are often late or put on hold because of sudden changes to organizational requirements.

Info-Tech's approach for local governments will help you develop a strong IT strategy.

  • Use Info-Tech's local government–focused approach to discern your organizational context and develop your strategy.
  • Clearly communicate to government executives how IT will support the government's key objectives and initiatives using Info-Tech's Local Government Strategy Presentation Template.
  • Use Info-Tech's prioritization tool to help you make project decisions in a holistic manner, which will allow you to select the most-valuable initiatives to become part of your IT strategic roadmap.

Info-Tech Insight

A government CIO has three mandates: enable organizational productivity, run an effective IT shop, and drive technology innovation. Your IT strategy must reflect these three mandates and show how IT will strive to fulfill them.

Info-Tech's approach

  1. Establish the Scope of Your IT Strategy
    Establish the scope of your IT strategy by defining IT's mission and vision statements and guiding principles.
  2. Review IT Performance From Last Fiscal Year
    A retrospective of IT's performance helps you recognize the current state while highlighting important strategic elements to address going forward.
  3. Build Your Key Initiative Plan
    Elicit the organizational context and identify strategic initiatives that are most important to the organization. Then build a plan to execute these initiatives.
  4. Define IT's Operational Strategy
    Evaluate the foundational elements of IT's operational strategy that will be required to execute the key initiatives successfully.

Numbered icons associated with the relative steps.

Info-Tech's methodology for IT strategy

01
Organizational Context

02
Key Initiative Plan

03
Operational Strategy

04
Executive Presentation

Inputs

  • Organizational (Org.) Strategy
  • Capability Map
  • Org. Context Information
  • Diagnostic Reports to Assess Current State
  • Last Fiscal Strategy
  • Key Initiatives List
  • Last Fiscal Operational Strategy
  • Initiatives & Roadmap
  • Operational Strategy

Outputs

Org. Context Information for Step 2:
  • Org. goals
  • Org. objectives & initiatives
  • Government-customized capability map
IT Strategy Information for Approval:
  • Strategy scope
  • Year in review
  • Key initiative plan & profiles
  • Goals cascade
  • Roadmap
Operational Strategy Information for Step 4:
  • Stakeholder management
  • Metrics & targets
  • Risk management
  • Org. changes
  • Budget
  • Functional roadmap & next steps
Executive Presentations for:
  • Government leadership
  • IT team
  • Board
  • Organization-wide key highlights

Service

Pre-Workshop Industry-Specific Guided Implementation IT Strategy Workshop IT Strategy Workshop IT Strategy Workshop

Info-Tech's methodology for IT Strategy

01
Organizational Context

02
Key Initiative Plan

03
Operational Strategy

04
Executive Presentation

Lightweight AssessmentConduct Org. Goals ExerciseUse Capability Map TemplateInterview CAO/City Manager, Peers, and IT ManagersBrainstorm Success StoriesBrainstorm List of Projects Approved by BusinessCollect Minimal Operational Strategy DataCollect Minimal Initiatives and Roadmap DataCollect Minimal Operational Strategy Data
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Thorough AnalysisFollow Org. Context MethodologyConduct Half-day Industry Guided ImplementationLaunch Business Vision, CEO-CIO Alignment, and MGD DiagnosticsGather & Organize Past Fiscal Strategy DocumentsConduct Strategy WorkshopConduct Strategy WorkshopConduct Strategy WorkshopConduct Strategy Workshop

Blueprint deliverables

Key deliverable

Local Government IT Strategy Presentation Template

A highly visual and compelling presentation template that enables easy customization and executive-facing content, developed based on ITRG's experiences working with key local government members

Sample of the Local Government IT Strategy Presentation Template.

The Local Government IT Strategy Workbook supports each step of this blueprint to help you accomplish your goals.

Goals Cascade Visual

Elicit org. context and use the workbook to build your custom goals cascade.

Sample of the Goals Cascade Visual deliverable.

Initiative Prioritization

Use the weighted scorecard approach to evaluate and prioritize your strategic initiatives.

Sample of the Initiative Prioritization deliverable.

Roadmap/ Gantt Chart

Populate your Gantt chart to represent your key initiative plan visually over the next 12 months.

Sample of the Roadmap/ Gantt Chart deliverable.

Info-Tech offers various levels of support to best suit your needs

DIY Toolkit

Guided Implementation

Workshop

Consulting

"Our team has already made this critical project a priority, and we have the time and capability, but some guidance along the way would be helpful." "Our team knows that we need to fix a process, but we need assistance to determine where to focus. Some check-ins along the way would help keep us on track." "We need to hit the ground running and get this project kicked off immediately. Our team has the ability to take this over once we get a framework and strategy in place." "Our team does not have the time or the knowledge to take this project on. We need assistance through the entirety of this project."

Diagnostics and consistent frameworks used throughout all four options

Guided Implementation

A Guided Implementation (GI) is a series of calls with an Info-Tech analyst to help implement our best practices in your organization.

A typical GI is between 8 to 12 calls over the course of 2 to 4 months.

What does a typical GI on this topic look like?

Phase 0

Phase 1

Phase 2

Phase 3

Phase 0

Call #1: Discuss org. context and customize your org. capability map. Call #2: Identify mission and vision statements and guiding principles to discuss strategy scope. Call #3: Assess year-in-review data and evaluate performance.

Call #4: Discuss diagnostic data results and success stories.

Call #5: Identify strategic initiatives and required information.

Call #6: Discuss how to build your roadmap.

Call #7: Discuss and identify appropriate operational strategy components.

Call #8: Summarize results and plan next steps.

Workshop Agenda

Contact your account representative for more information.
workshops@infotech.com 1-888-670-8889

Session 0
(Pre-Workshop)

Session 1

Session 2

Session 3

Session 4

Session 5
(Post-Workshop)

Elicit Org. Context Establish the Scope of Your IT Strategy Build Your Key Initiative Plan Build Your Key Initiative Plan (cont.) Define Your Operational Strategy Document Your Operational Strategy

Activities

  • 0.1 Complete recommended diagnostic programs.
  • 0.2 Interview key department stakeholders, as needed, to identify org. context: org. goals, initiatives, and the org. mission and vision.
  • 0.3 (Optional) CIO compiles and prioritizes IT success stories.
  • 1.1 Review/validate the org. context.
  • 1.2 Construct your mission and vision statements.
  • 1.3 Elicit your guiding principles and finalize your IT strategy scope.
  • 2.1 Identify key IT initiatives that support the organization.
  • 2.2 Identify key IT initiatives that enable operational excellence.
  • 2.3 Identify key IT initiatives that drive technology innovation.
  • 2.4 Consolidate and prioritize (where needed) your IT initiatives.
  • 3.1 Determine IT goals.
  • 3.2 Complete org. IT goals cascade.
  • 3.3 Build your IT strategy roadmap.
  • 4.1 Identify metrics and targets per IT goal.
  • 4.2 (Optional) Identify required skills and resource capacity.
  • 4.3 Discuss next steps and wrap-up.
  • 5.1 Complete in-progress deliverables.
  • 5.2 (Optional) Set up review time for workshop deliverable.

Outcomes

  1. Diagnostics reports (CIO Business Vision, Management & Governance Diagnostic, Government Leadership-CIO Alignment)
  2. IT Strategy Workbook – Org. Context and goals
  1. IT strategy scope (IT mission, vision, and guiding principles)
  1. List of key IT initiatives
  1. Goals cascade
  2. Roadmap (Gantt chart)
  1. IT metrics and targets
  2. IT resourcing changes
  3. Next steps and strategy refresh schedule
  1. IT strategy presentation

Workshop Requirements

Launch Diagnostics

Launch the CIO Business Vision diagnostic.

Launch the Government Leadership-CIO Alignment diagnostic.

Launch the Management & Governance diagnostic.

Gather all historical diagnostic reports (if they exist).

Contact your Account Manager to get started.

Organizational Inputs

Gather org. strategy documents and find information on:

  • Organization goals
  • Organization initiatives
  • Org. capabilities to create or enhance

(If your organization does not have org. strategy documents, contact your Info-Tech Account Manager to get started.)

Interview the following stakeholders to uncover business context information:

  • Government Leadership/CAO/City Manager
  • CFO

Download the Business Context Discovery Tool.

IT Inputs

Gather information on last fiscal year's strategy. Particularly information on:

  • IT goals
  • Specific IT initiatives/projects completed
  • Project start and end dates
  • Metrics and targets and progress made toward them
  • Last fiscal year's budget information
  • Organizational structure

Build an IT Strategy for a Local Government

Phase 1

Establish the Scope of Your IT Strategy

Phase 1

1.1 Mission & Vision Statement

1.2 Guiding Principles

1.3 Finalize Scope

Phase 2 Phase 3 Phase 4

This phase will walk you through the following activities:

  • How to build IT mission and vision statements
  • How to elicit IT guiding principles
  • How to finalize and communicate your IT strategy scope

This phase involves the following participants:

  • CIO
  • Senior IT Team

To complete this phase, you will need:

Local Government IT Strategy Presentation Template

Title page for 'FY23 IT Strategy'.

Use the Local Government IT Strategy Presentation Template to document the results from the following activities:

  • Mission and Vision Statements
  • IT Guiding Principles
1.1 Mission & Vision Statement

IT must aim to support the organization's mission and vision

A mission statement:

  • Focuses on today and what an organization does to achieve its goals.
  • Drives the organization.
  • Answers: What do we do? Whom do we serve? How do we service them?

“A mission statement focuses on the purpose; the vision statement looks to the fulfillment of that purpose.”

A vision statement:

  • Focuses on tomorrow and what an organization ultimately wants to become.
  • Gives the organization direction.
  • Answers: What problems are we solving? Who and what are we changing?

“A vision statement provides a concrete way for stakeholders, especially employees, to understand the meaning and purpose of your organization. However, unlike a mission statement – which describes the who, what, and why of your organization – a vision statement describes the desired long-term results of your organization's efforts.”

Source: Business News Daily, 2020

IT mission statements demonstrate the purpose of the IT function

An IT mission statement specifies the IT function's purpose or reason for being. The mission statement should guide each day's activities and decisions. It should use simple and concise terminology and speak loudly and clearly, generating enthusiasm for the organization.

A strong IT mission statement has the following characteristics:

  • Articulates the IT function's purpose and reason for existence
  • Describes what the IT function does to achieve its vision
  • Defines the customers of the IT function
  • Is:
    • Compelling
    • Easy to grasp
    • Sharply focused
    • Inspirational
    • Memorable
    • Concise

Sample IT Mission Statements:

  • To provide leadership for the use of innovative information technology in a secure and efficient manner to enable and empower the city.
  • To build a city by leading innovative change by providing digital and data-driven services to stakeholders (internal and external)
  • To help fulfill organizational goals, the IT department is committed to empowering department stakeholders with technology and services that facilitate effective processes, collaboration, and communication.

IT vision statements demonstrate what the IT organization “aspires to be”

An IT vision statement communicates a desired future state of the IT organization. The statement is expressed in the present tense. It seeks to articulate the desired role of IT and how IT will be perceived.

A strong IT vision statement has the following characteristics:

  • Describes a desired future
  • Focuses on ends, not means
  • Communicates promise
  • Is:
    • Concise (no unnecessary words)
    • Compelling
    • Achievable
    • Inspirational
    • Memorable

Sample IT vision statements:

  • Enable the city to be a digital center of the state
  • Connecting departments with technology today while delivering innovative solutions for tomorrow
  • To be a trusted advisor and partner in enabling innovation and growth through an engaged IT workforce
  • IT is a cohesive, proactive, and disciplined team that delivers innovative technology solutions while demonstrating a strong resident-first mindset.

Derive the IT mission and vision statements from the organization's mission and vision statements

Begin the process by identifying and locating the organization's mission and vision statements.

Government Websites

Org. Strategy Documents

Government Leadership

Ensure there is alignment between the organization's statements and the IT statements.

Note: Mission statements may remain the same unless the IT department's mandate is changing.

Org. Mission ~ IT Mission

Org. Vision ~ IT Vision

Build an IT Strategy for Local Government preview picture

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 5-phase advisory process. You'll receive 8 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Pre-project call
  • Call 1: Discuss organizational context and customize your organizational capability map.

Guided Implementation 2: Establish the scope of your IT strategy
  • Call 1: Identify mission and vision statements and guiding principles to discuss strategy scope.

Guided Implementation 3: Review performance from the last fiscal year
  • Call 1: Assess year-in-review data and evaluate performance.
  • Call 2: Discuss diagnostic data results and success stories.

Guided Implementation 4: Build your key initiative plan
  • Call 1: Identify strategic initiatives and required information.
  • Call 2: Discuss how to build your roadmap.

Guided Implementation 5: Define your operational strategy
  • Call 1: Discuss and identify appropriate operational strategy components.
  • Call 2: Summarize results and plan next steps.

Author

Anubhav Sharma

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