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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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Use this tool to help identify and quantify the security impacts of negative vendor actions.
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Use this research to better understand the negative impacts of third-party vendor actions on your organization.
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It is time to start looking at risk realistically and move away from “trust but verify” toward zero trust.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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Use this research to better understand the negative impacts of vendor actions on your brand reputation.
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Use this tool to help identify and quantify the reputational impacts of negative vendor actions.
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Organizations must diligently assess and protect their reputations, both in the market and internally.
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Use this research to better understand the negative financial impacts of vendor actions.
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