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Ivanti Neurons for ITSM Logo Award Winner Product Badge
Ivanti Neurons for ITSM Logo Award Winner Product Badge
Ivanti

Ivanti Neurons for ITSM

7.9 /10
Category
Ivanti Neurons for ITSM
7.9 /10

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.

Company Details


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Awards & Recognition

Ivanti Neurons for ITSM won the following awards in the IT Service Management - Enterprise category

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Ivanti Neurons for ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ivanti Neurons for ITSM.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ivanti Neurons for ITSM?

1% Negative
11% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Acts with Integrity

Feature Ratings

Average 77

Technician Administration

86

Service Catalog

82

End User Self Serve

81

End User Support Solutions

80

Multi-Site Functionality

77

Systems Management Integration

77

Integration With IT Tools

77

Integrated Knowledge Management

75

Business Application Integration

75

Multi Device Capability

71

Reporting

70

Vendor Capability Ratings

Average 80

Ease of IT Administration

94

Business Value Created

93

Ease of Implementation

90

Quality of Features

90

Availability and Quality of Training

87

Breadth of Features

87

Ease of Data Integration

87

Usability and Intuitiveness

85

Vendor Support

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Ivanti Neurons for ITSM Reviews

Vaibhav P.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Ivanti Neurons: Streamlined ITSM

Likeliness to Recommend

8 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons for ITSM stands out for its advanced AI capabilities, comprehensive integration with IT asset management, and real-time collaboration tools. Its focus on self-healing capabilities and intelligent chatbot integration streamlines IT operations and enhances user experience.

What is your favorite aspect of this product?

My favorite aspect of Ivanti Neurons for ITSM is its advanced AI capabilities. These features enable predictive analytics and proactive incident resolution, helping to streamline IT operations and improve service delivery efficiency.

What do you dislike most about this product?

One aspect of Ivanti Neurons for ITSM that could be improved is its user interface. While functional, it could benefit from a more modern and intuitive design to enhance usability and streamline navigation for users.

What recommendations would you give to someone considering this product?

For those considering Ivanti Neurons for ITSM, I would recommend thoroughly evaluating your organization's IT service management needs and aligning them with the capabilities of the platform. Take advantage of demos and trials to explore features firsthand and ensure they meet your requirements. Additionally, consider factors such as implementation complexity and ongoing support to ensure a smooth transition and effective utilization of the platform. Prioritize training and user adoption initiatives to maximize the benefits of Ivanti Neurons for ITSM for your organization.

Pros

  • Respectful
  • Generous Negotitation
  • Over Delivered
  • Includes Product Enhancements

Vishnu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

IT Service Management has been redefined.

Likeliness to Recommend

8 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

My experience with Ivanti Neurons for ITSM has been incredible for several reasons but the main one is its ability to understand context and intent. It sends alerts of incidences based on severity among other factors so your inbox is not flooded for nothing. In summary a good product that is rapidly evolving after integrating many features from the Cherwell Service Management suite.

What is your favorite aspect of this product?

We have really employed the Incident/Service request side of Ivanti. That is Problem Management, Change Management, Configuration Management, and Knowledge Management.

What do you dislike most about this product?

The product looks a bit old-fashioned. The UI experience can be improved.

What recommendations would you give to someone considering this product?

The support is fantastic and the response times are always amazing with them usually calling you within the hour and the person that calls you is always a product expert. So choose the Enterprise Premium version.

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Lori H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

The Power of IT Asset 'Neur-Optimization.

Likeliness to Recommend

9 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons leverages machine learning to predict potential IT issues before they occur. This proactive approach allows us to take preventive measures, reducing downtime and enhancing overall IT performance.

What is your favorite aspect of this product?

Ivanti Neurons provides a centralized view of all IT assets across the organization, regardless of their location or type.

What do you dislike most about this product?

The initial learning curve.

What recommendations would you give to someone considering this product?

Overall, my experience with Ivanti Neurons for ITSM has been highly positive. Its AI-driven capabilities, integrated automation, and self-healing features have transformed the way we manage IT assets.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Caring

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