Tagged - incident management

Information Security Strategy Communication Deck for K-12

Use this communication deck template to present the results of the security strategy to stakeholders, demonstrate the progression from the current state to the future...

Information Security Requirements Gathering Tool for K-12

Use this tool to identify goals and compliance obligations and make explicit links to how security initiatives propose to support these interests. Then define the scope...

Build an Information Security Strategy for K-12 Schools – Phases 1-4

Use this storyboard to augment your security strategy by ensuring alignment with business objectives, assessing your organization's risk and stakeholder expectations,...

Build an Information Security Strategy for K-12 Schools

Many K-12 schools and districts do not have sufficient resources to adequately address information security needs. Having a well-defined information security plan that is...
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Improve Incident and Problem Management of MSPs

Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...

Improve Incident and Problem Management of MSPs Storyboard

Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...

Infrastructure and Operations Priorities 2023 Report

Priorities for Infrastructure and Operations leaders focus for 2023.

Right-Size the Service Desk for Small Enterprise Storyboard

Use this blueprint as a guide to help you identify ways to improve your service desk.

Incident Management and Service Desk SOP for Small Enterprise

Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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