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Don’t waste time identifying IT services by cataloging everything IT has to offer. Change your perspective! Move away from IT and start with the enterprise customer to...
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Use this blueprint to accurately identify and align your IT services to your enterprise to ensure you deliver optimal business value from the enterprise customer perspective.
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Use this template to present your journey, findings, and call to action to your executives.
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Follow the structure in this tool to list, define, and align your IT services.
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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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Read this Executive Brief to understand benefits of transitioning to shared services and why it has become a growing trend.
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This phase will help you identify your key drivers for shared services, determine the feasibility to move into shared services and discover challenges for such transition.
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Leverage this template to create a communication deck to CXOs during and after implementing shared services.
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This phase will walk you through a procedure to select the best model that suits your organization's requirement for shared services.
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