What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
99 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Helps Innovate
- Reliable
- Caring
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Customer Service Management
Analytics and Reporting
Mobile
Telephony and Call Center Management
Quote Contract and Proposal
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Usability and Intuitiveness
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Zoho CRM Reviews
Balaji M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Versatile Tool for Sales and Marketing Management
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
As a user, what sets Zoho CRM apart is its seamless integration with a suite of business applications, providing a comprehensive solution for managing customer relationships, automating marketing tasks, and enhancing sales efficiency. Its user-friendly interface and extensive customization options perfectly suit my business needs. Additionally, Zoho CRM's commitment to innovation and customer satisfaction, along with responsive support and regular updates, make it my top choice in the CRM market.
What is your favorite aspect of this product?
My favorite aspect of Zoho CRM is its seamless integration with other Zoho business applications. This integration streamlines my workflow by allowing me to access all relevant tools and data from a single platform, enhancing productivity and efficiency in managing customer relationships, marketing campaigns, and sales processes.
What do you dislike most about this product?
While Zoho CRM offers extensive customization options, I occasionally find the setup process for advanced features to be challenging. However, this complexity underscores the platform's depth and robust capabilities, empowering users to tailor the CRM to their specific needs. With a bit of patience and exploration, I've been able to unlock powerful functionalities that have significantly enhanced my workflow and productivity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vishal S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
easy to use but free version is limited to 3 users
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
its cost effective and easy to use.
What is your favorite aspect of this product?
user friendly and best fit for small industry
What do you dislike most about this product?
no such dislikes but rebranding and white labelling features need to be included.
What recommendations would you give to someone considering this product?
It is recommended for small and medium size business who want to manage sales in limited budget.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Hannah S.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Unique product.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM incorporates a voice-powered assistant called Zia. Users can ask Zia for information, insights, and perform various actions using natural language commands.
What is your favorite aspect of this product?
As a cloud-based solution, Zoho CRM enables users to access their data from anywhere with an internet connection, promoting flexibility and remote work.
What do you dislike most about this product?
Some of the more advanced AI features, such as Zia, may come with additional costs, potentially impacting the affordability for certain users.
What recommendations would you give to someone considering this product?
Before choosing Zoho CRM, businesses should thoroughly evaluate their specific needs and requirements to ensure that the platform aligns with their goals and processes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
