Tagged - customer experience

Vendor Landscape: Housekeeping Automation

Embracing an automated approach to improving core housekeeping activities will increase responsiveness and customer service delivered to your guests while paying...
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Vendor Landscape Storyboard: Housekeeping Automation

Understand the housekeeping automation software space including housekeeping automation systems, their capabilities, and their limitations.

Housekeeping Automation Vendor Shortlist Tool

Review housekeeping automation software providers and build a shortlist for your gaming, hotel, or resort business.

Vendor Landscape Storyboard: Self-Service Kiosks

Understand the self-service kiosk software space. Understand self-service kiosk systems, their capabilities, and their limitations.

Build a Strong Technology Foundation for Customer Experience Management

This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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HRIS Strategy Stakeholder Interview Guide

Use this template to guide structured stakeholder interviews and extract the right information to formulate an HRIS strategy.

CSM Platform Opportunity Assessment Tool

Use this tool to assess your maturity and fit for a CSM solution.

CSM Platform RFP Scoring Tool

Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...

CSM Platform Vendor Demo Script Template

Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...

CSM Platform RFP Template

A Request for Proposal allows an organization to provide vendors with a detailed account of the requirements and the expected capabilities of the desired suite. Create a...
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