AI Impact on Customer-Facing Value Chains in Banks
Reshaping old business capabilities into new AI-powered value chains.
AI/ML is being rapidly implemented in customer-facing value streams. Your IT team is trying to understand its role in AI/ML.
Business and IT capabilities are being delivered very differently. AI/ML have very different requirements than traditional business capabilities that are then impacting IT capabilities.
The entire bank is transforming, and IT capabilities need to keep pace. The entire bank is adopting AI/ML, and IT doesn’t have a comprehensive view or understanding of the AI/ML plan, which makes planning and modernization unnecessarily complex.
Our Advice
Critical Insight
Old capabilities must be transformed. Existing IT processes and capabilities appear increasingly unsuitable for delivering and supporting AI/ML.
You likely need new skills and capabilities. As AI/ML requirements reshape IT capabilities, you realize that you will need new skills and substantial training.
The need for data has never been greater. Do you choose an AI/ML provider first? What about data? How does the new AI/ML fit into your existing infrastructure?
Impact and Result
Use the retail banking reference architecture to reveal the areas that require change, to help you determine where you should deploy it within your bank.
Begin to explore AI vendors and uses cases, to maximize the return on your AI/ML investment.
Use the AI for Small and Midsized Retail Banks report to achieve exponential outcomes and returns.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Talk to an Analyst
Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.
Book an Analyst Call on This Topic
You can start as early as tomorrow morning. Our analysts will explain the process during your first call.
Get Advice From a Subject Matter Expert
Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.
Unlock Sample Research