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Use this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas.
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Use this tool to track your quality management improvement initiatives.
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Assess the current quality management maturity of each IT practice area.
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Modify this survey template to understand satisfaction related to IT quality.
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Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.
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Use this tool to determine if your IT department is ready for the change associated with the quality management program.
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Use this template to plan your communications throughout your program implementation.
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Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.
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Use this dashboard to track your quality management metrics.
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IT is under constant pressure to deliver high quality projects and services while at the same time be increasingly innovative, agile, cost-effective, and operationally...
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