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As you continue to strengthen business continuity, disaster recovery, and system resiliency, activities to simply "keep the lights on" are not enough. Be pragmatic in the...
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Read this report for a summary of the five initiatives that application leaders should prioritize for 2023 and references to get these initiatives started.
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The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
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Application management is the foundation for creating an exceptional customer experience by emphasizing cross-functional accountability for business value and product and...
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Your maintenance practice is crucial to supporting applications and the business operations they support, yet is not given the resources or oversight it requires. Use...
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A breakdown of the considerations IT leaders should to make when building their application support models.
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This stage gate checklist allows the IT department to determine if it is ready to take on the task of improving its application maintenance processes.
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This template should be used as a living document to carry the project through from proof-of-concept to implementation.
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This workbook contains a series of exercises for recording key decisions in executing an application maintenance strategy project.
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The Application Maintenance Business Analyst’s role is to elicit, analyze, specify, and validate the maintenance-related business needs of stakeholders, be they customers...
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