Casinos in Crisis: The Road Ahead | Info-Tech Research Group

COVID-19 is an unprecedented global pandemic with 100% of North American casinos closed.
COVID-19 may be in play for up to two years and the regulator/government requirements to reopen properties are unknown.
Guest preferences, behaviors, and expectations have likely changed, necessitating casino operational changes.
As a casino operator executive, you need to plan and prepare casino operations for the post-crisis, new normal reopening of the property.

Our Advice

Critical Insight

The challenges posed by the virus are compounded by uncertainty, however:

Customers’ relationships with each other and the gaming floor itself will change, creating unique opportunities for casinos to review, envision, and innovate their business model and service delivery.
Traditional casino metrics will evolve to accommodate possible casino floor redesign.
Regulators will set criteria for reopening but may not realize the constraints and limitations existing within the supply chain.

Impact and Result

Info-Tech recommends rapidly convening an executive post-crisis reopening working group to identify reopening, new normal operational changes.
Start by understanding the gaming market trends thus far during the pandemic and how they can impact your localized casino operations.
Inform strategic and operational discussions, planning, and actions through seven proven steps in this brief.

Casinos in Crisis: The Road Ahead Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to rapidly identify reopening, new normal, post-COVID-19 operational changes and understand the seven concrete steps to inform strategic and operational discussions, planning, and actions.

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Authors

Larry Fretz

Brittany Lutes

Search Code: 92472
Last Revised: April 21, 2020

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