CIO Business Vision

Excellent package of results. Communication was great.

Good sanity check with the company by having an independent review. I appreciate the 20k+ company reviews that have been done by Info-Tech to see how we, in general, compare. A lot of information to follow up on which provides an action plan.

The whole experience was pretty seamless and easy to implement.

The support from Info-Tech was great.

The answers are best guesses as I am at the beginning of the project and as a result are quite subjective in nature. That being said, I have found the exercise useful to date and it supports other data sets that I have as well as opinions I have gathered.

The best part was how Info-Tech was able to customise the survey just how we wanted it. The worst part was the process of determining how it should differ from the survey exemplar/template.

Gave direction to the study; didn't have to draw out the conclusions from all the data and the action steps to take.

Helpful to compare these results with our end-user survey.

Best: It was really quick and the results are more revealing than expected; worst: the participation rate.

It would be nice to get more "comparison info" on the surveys (in relation to peers' information).

It was great – well done output and analysis.

Definitely showed areas for improvement.

Provide great third-party insights on the service we provide. I don't like the anonymous comments - I think that participants need to be accountable for their comments.

Good overview of findings, and some good background on bizarre numbers. A little too late to effectively impact next survey, but not due to Eric but Info-Tech's management of the account.

CIO Vision Survey was a great tool that aided in the confirmation of the current state. Bob, Ross, and Dana were excellent to work with and the visual reporting of the results was super.

The team was well organized and executed the project very well.

The overall experience with Info-Tech has been very good. From beginning to end, the team at Info-Tech has been very supportive. The challenge is the volume of data and the interpretation and context of data. One area which would really help is to have a written explanation for each category, and how they should be interpreted. For example, a description of satisfaction and value, their relationship to each other, and how they should be interpreted would be very helpful. As well, the core services overview showing the importance variation and the satisfaction variation is confusing. I'm not sure I follow what it means.

Excellent insight; expert debriefing.

Over the last few months, working with Info-Tech has been a phenomenal experience. The individuals, specifically Tina, Dana, Eric, and Dina (hopefully, I haven't forgotten someone) I have met and worked with have answered all my questions and catered everything to the needs of our institution. This process has provided me with tons of feedback and data that I can use to guide our IT strategy moving forward. In addition, this process has allowed me to share our challenges and frustrations and gain insight from talented and knowledgeable individuals. It has saved me countless man hours in research and data analysis. I would recommend Info-Tech to anyone! Thank you for catering to our individual needs and being patient with us as we learn to challenge our processes and change our organization for the better.

Best: Having our results benchmarked against other Canadian cities. Worst: We communicated the survey a few days prior to it being "live," so some keen customers' feedback disappeared into a test database, and the customers showed up as not having replied at all.

The Info-Tech team is great to work with; survey launch and results process is smooth. It was challenging getting the survey launched in both official languages.

It was a great experience and I would recommend this to my peers. Very insightful. For me, it was great to reinforce what I knew and have planned. It also gives me data to take to my boss and CFO regarding priorities and staffing needs.

The survey and survey reports were great. The only improvement needed is the email notification to survey participants. External emails with links were often treated as phishing emails.

Best: Results and the survey delivery. Worst: The initial setup of the survey was not smooth.

Jason has expertise with the tool and results from other organizations.

Great presentation of some really insightful information.

Very insightful analyst.

Experienced insights shared by Carlene and Eric.

All aspects have been positive.

Best bit – it was very easy. Worst – my users found it reasonably challenging to complete the survey; a common complaint was they struggled to fully comprehend the questions at times.

Had I attempted to do this on my own it would have taken forever, and I might have gone down paths I didn't need to go on. It was a great experience overall.

Provides you with an independent interpretation of the results. Always a great discussion on "what the data says" is where I should focus and what tools or reference materials are available to assist in developing a plan of attack. Great to see how effectively, or not, prior year changes are affecting the results.

Best: Speed and reach. Worst: Would love to see benchmarking as part of the report (as opposed to separately in spreadsheet).

+ Insight and ability to leverage data. - Should send base documents along with PDFs. This will allow organizations to manipulate and reuse content without any translation issues.

Best: The consolidated report with highlighted performance measures is excellent. Worst: The email list that my staff put together caused issues. This is my area to deal with.

This is ongoing, so it's too soon to tell. Dana has been great – above and beyond what I'd expect, so I'm eager to move forward.

It was very good.

IT alignment.

Generated good conversation and has set up discussions to move forward but confirmed some of our expectations are not set at the right level.

Having Info-Tech coordinate sending, receiving, and the results saved us time of having to do it internally. Also having survey questions at the ready saved us time in conducting the survey ourselves. The output was good information and helped us to see areas needing improvement.

The quality of the deliverables was the best aspect. The worst part of the experience was communication and coordination with our staff. Reports seemed to be rushed out and we had to request some re-dos to improve our response and groupings.

This jump started a re-organization within IT, how IT is governed, how IT focuses on strategic objectives, and how IT returns value to business operations. The survey results supported the need for these changes and gave the supporting data.

The best part is that this is conducted externally, and all the questions are already there. There is no worst part. The piece that can be improved though is to provide benchmark comparison so that we know how we fair against other organizations in order to help prioritize improvements.

The Info-Tech team was absolutely fantastic to work with – I have nothing but praise to offer in my comments. It was a lot of work coordinating on my end to make sure all of the agencies provided accurate data, but I feel next year will be much easier. Dollar value is difficult to estimate since I have no previous experience conducting a survey.

All good. My face-to-face discussions with individuals will be interesting.

We received some great feedback and a detailed list of action items from Info-Tech. However, some users found the survey to contain too much technical jargon. We'll need to reword the questions in the future if we want to continue to receive a high number of responses. Thanks again.

The best aspects were reinforcing what I was aware of and providing a tool to use to lobby for additional resources. The worst aspects are seeing concerns about areas beyond our control but at least this identifies the concerns and provides us with a means of addressing them.

Kimberly was able to clearly explain and articulate each aspect of the survey and share her perspective on how our results compare with others. In the beginning, I think Kimberly or Justin could explain more about how this item fits into the overall roadmap for our company, but it may have been too soon for that discussion.

There was some missing attention to detail regarding the company name on the first couple of emails, but that was resolved. The team then responded quickly to all my needs and the review was very comprehensive.

+ Survey was very easy to deploy - Standard reporting would be better if a PowerPoint version was provided to allow for presentations to management and the ability to add commentary

The CIOBV survey is excellent and I think our customers will find great value as they dig deeper into the results. This survey I'm doing now doesn't seem to correlate. Am I rating the person who did my review call? No relevant questions. Am I rating the CIOBV survey experience? No real relevant questions. So not sure about this part.

The year-on-year comparisons is where the tool really becomes invaluable as trends become visible as well as the effectiveness of previous years' action plans. I also appreciated the turn key approach that required minimal resources on my part or the part of my team.

This was not something that we were planning on doing until contacted by Info-Tech so the days and costs specified are just guesses. I was impressed by the wealth of information that was gathered and the concise presentation. I am excited to present this to management.

Working with Dana on the summary was a great experience.

Easy to implement and true to the term "turn-key."

The overall process was quite good and minimized the amount of time I had to spend gathering data and compiling it. Andy Woyzbun was excellent at reviewing the results with me and providing perspective on the meaning and significance level of various items. It was really valuable to have someone who could give me feedback as to how the scores compared with other businesses. I highly recommend the process and Andy.

The process was very well done and easy to follow. The review lacked an understanding of the strategic challenges that CIOs face with cyber-security. These challenges will have an impact on the overall strategic initiatives and should be discussed in the context of strategy and vision.

Excellent list of categories to determine priorities and perceptions.

The result of the survey is fantastic and provides me a good start to assess my services. The survey or other tools should be bilingual as that would have helped me to ease the process. I had to send two surveys and initially I got two sets of reports which was not good for the analysis since it has been updated to one. I would appreciate to get a peer review with my results for being able to assess my next priorities. Kelly Dohan was really supportive in managing the day-to-day survey operations. The reports coming out of the exercise are clear and easy to use. I would appreciate receiving the report in a format that I could use to extract data for presentation.

Setting up my survey was a breeze. The delivery of the results was also first class.

This jump started a re-organization within IT, how IT is governed, how IT focuses on strategic objectives, and how IT returns value to business operations. The survey results supported the need for these changes and gave the supporting data.

The best was getting an opportunity to see the survey results and discuss with my peers. The worst part was that we should have pushed for more participation from those we wanted to survey.