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Engaging with Info-Tech to conduct a COBIT-based operations workshop on risk management was a natural next step.
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As a result of an audit, a large electrical utility in the US sought to mature its approach to IT strategy by evolving it into an effective, repeatable, and auditable...
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Use this template to form quality plans for each IT practice area.
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Use this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas.
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Use this dashboard to track your quality management metrics.
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Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.
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Use this template to plan your communications throughout your program implementation.
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Modify this survey template to understand satisfaction related to IT quality.
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Use this tool to track your quality management improvement initiatives.
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Assess the current quality management maturity of each IT practice area.
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