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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in...
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Ensure that the digital workspace addresses real problems the business is facing.
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This fourth note in a series examining challenges that prevent higher-education clients from taking full advantage of their service desk software focuses on frustrations...
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Our program enables IT to develop the right service metrics to tie IT service performance to business value and user experience.
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
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The Metrics Tracking Tool enables you to track goals and success metrics for your service metrics programs. It allows you to set long-term goals and track your results...
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