Tagged - Customer Centric

Digital Business Strategy Final Report Template

Use this template to capture the synthesized content from outputs of the activities across the four phases of the Define Your Digital Business Strategy blueprint to...

Future of Retail Performance Monitoring Metrics

This client advisory deck analyzes the future of retail performance monitoring metrics. Additionally, it provides awareness and readiness on best practice KPI variants to...

Future of Retail Performance Monitoring Metrics Storyboard

Reform value realization and capture metrics.

Define Your Digital Business Strategy – Phases 1-4

Use this blueprint to create a value-driven digital business strategy.

Digital Strategy Workbook

Use this tool to conduct a horizon scan, build a journey map, prioritize and expand your digital opportunities, and lastly, build a roadmap.

Define Your Digital Business Strategy

A value-driven approach to digital transformation that allows you to identify what aspects of the business to transform, what technologies to embrace, what processes to...
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Adopt Design Thinking in Your Organization – Phase 1: What Is Design Thinking?

The focus of this phase is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability.

Victor Scheinman's Experiment for Design

A case study to illuminate a world-famous designer's approach to solve a problem.

Adopt Design Thinking in Your Organization – Phase 2: How Does an Organization Benefit From Design Thinking?

This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...

Trends Matrix (Sample)

A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
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