Tagged - customer centric

Transformational Capability Assessment for Higher Education

This tool is meant to be used to assess a Higher Education CIO’s capability to transform.

Partnership Strategy Template for Higher Education

This document gives an overview of the higher education ecosystem and an approach to win alliances.

Elevate the Role of the CIO in Higher Education – Phases 1-6

A transformational CIO in higher education actively approaches institutional peers with opportunities for transformation and seeks to co-lead business change. To step...

Elevate the Role of the CIO in Higher Education

A transformational CIO is an institutional leader who actively approaches institutional peers with opportunities for transformation, and who seeks to co-lead strategic...
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Office of the CIO Template

This template is to support the planning of an organization structure for the office of the CIO.

Water Utilities Trends Report – The Four Trends

This strategic foresight trends report highlights four transformational water utilities industry trends to guide business and IT leaders through the digital water journey.

Water Utilities Trends Report

This trends report will provide insights on the opportunities and challenges ahead leading to the utilities of the future. Built upon the enablement of foundational IT...

Industrial Control System Modernization: Unlock the Value of Automation in Utilities Storyboard

This strategic foresight trends deep-dive report provides practical insights and a readiness checklist to help IT/OT leaders in utilities to plan any ICS modernization...

Industrial Control System Modernization: Unlock the Value of Automation in Utilities

This trends deep-dive report provides insights of the profound impacts of ICS modernization programs on people, process, and technology. Combining the lessons learned...

Grid Modernization – Optimize Opportunities and Minimize Risks Storyboard

This strategic foresight-trends deep-dive report provides practical insights and a readiness checklist to help IT/OT leaders in electricity utilities to de-risk grid...
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