Tagged - customer experience

MMS Requirements Picklist Tool

Use this tool to collect MMS requirements in alignment with the major functional areas of the MMS.

MMS Selection Executive Presentation Template

Use this presentation template to communicate the MMS vendor selection process and decision to internal stakeholders.

Plan Your Digital Transformation on a Page

The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....
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Plan Your Digital Transformation on a Page – Executive Brief

Read our concise Executive Brief to understand how digital disruption is driving the need for transformation, and how Info-Tech’s methodology can help.

Plan Your Digital Transformation on a Page – Phases 1-4

The age of digital has created new ways for organizations and customers to form relationships. To survive, organizations must digitally transform to fit customer needs....

Plan Your Digital Transformation on a Page – Phase 1: Scope the Digital Transformation

Learn how to apply the Digital Value Pools thought model and scope your strategy around them.

Plan Your Digital Transformation on a Page – Phase 2: Design the Digital Future State Vision

Identify business imperatives, define digital outcomes, and define the strategy’s guiding principles.

Digital Strategy on a Page

This template will allow you to create an executive summary of your digital strategy that will educate stakeholders and inspire change.

Plan Your Digital Transformation on a Page – Phase 3: Define the Digital Roadmap

Define, prioritize, and roadmap digital initiatives and plan contingencies.

Plan Your Digital Transformation on a Page – Phase 4: Sustain Digital Transformation

Create, polish, and socialize the Digital Strategy on a Page.
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