Tagged - customer experience

2020 CIO Priorities Report – The Five Priorities

Use Info-Tech's 2020 CIO Priorities Report to ascertain, based on our research, what areas of focus for 2020 are critical for success in adopting emerging technologies.

2020 CIO Priorities Report – Priority 1: Refine and Adapt Processes

Learn about how processes can make or break your adoption of emerging technologies.

2020 CIO Priorities Report – Priority 2: Re-Invent IT as Collaboration Engine

Learn about how IT can transform its role within the organization to optimize business value.

2020 CIO Priorities Report – Priority 3: Acquire and Retain Talent for Roles in Emerging Technologies

Learn about how IT can attract and keep employees with the skills and knowledge needed to adopt these technologies for the business.

2020 CIO Priorities Report – Priority 4: Define and Manage Cybersecurity and Cyber Resilience Requirements Related to Emerging Technologies

Understand how the adoption of emerging technologies has created new levels of risk and how cybersecurity and resilience can keep pace.

2020 CIO Priorities Report – Priority 5: Leverage Emerging Technology to Create Wow! Customer Experiences

Learn how IT can leverage emerging technology for its own customers and those of its business partners.

Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and...

Candidate Experience Best Practices Action Guide

Use this guide as a reference for candidate experience best practices and for action steps to implement them.

Build Cross-Functional Teams for Complete Customer Journeys in Financial Services

Cross-functional teams are a vital tool that financial services organizations can use to transform their customer journeys. Their multidisciplinary composition and...

Salesforce.com’s Q1 FY20 Earnings Demonstrate Platform Power

Salesforce continues to defy the odds by bringing home another massive quarter. The innovation ship continues full steam ahead this quarter, with another bevy of new...
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