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A Request for Proposal allows an organization to provide vendors with a detailed account of the requirements and the expected capabilities of the desired suite. Create a...
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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Use this tool to assess your maturity and fit for a CSM solution.
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Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...
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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Use this template to guide structured stakeholder interviews and extract the right information to formulate an HRIS strategy.
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In this digital age, a dedicated commitment to the omnichannel will achieve superior customer experiences that will pay dividends through increased traffic, customized...
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Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of...
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