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This report offers a framework for strategy leaders within oil and gas organizations to proactively scan the market and continuously evaluate digital use cases. This...
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The energy transition is driving an unprecedented rate of change in electric utilities. Utilities must develop a digital North Star and tactical strategy to guide their...
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This storyboard will help leaders of customer advocacy programs get started with developing a formalized pilot program that will demonstrate the value of customer...
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This strategic foresight trends report highlights four transformational water utilities industry trends to guide business and IT leaders through the digital water journey.
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An overview of the key drivers that impact customer experience as well as a structured approach to elevate CX within a retail bank.
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Identify opportunities and risks, analyze changes in the vendor space, and examine Info-Tech’s door lock access technical architecture and IT/OT hand-off operating model...
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Use this research to gain an understanding of web analytics tools and how to leverage them to understand user behavior.
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
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How the retail store is transforming to meet customer needs
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