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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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Use this template as a starting point for building out an improvement plan in presentation format.
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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