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Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...
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(1-Mar-10) 'Cdn travelbugs," said the public tweet that just flew across the screen. "Anyone used AirCanada's Int'l flight passes? Trying to find out if one direction'...
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AT&T Mobility offers competitive wireless voice and data services to businesses of all sizes across the US. When choosing a wireless service provider, consider the...
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To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time...
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Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Knowledge Management (CSKM) platform.
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Use this tool to evaluate your position on the social media maturity model and receive feedback on how to optimize your strategy.
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Establishing a Social Media Steering Committee is an important component of the implementation of a social media strategy. This charter outlines its purpose, agenda,...
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The Social Media Opportunity Assessment Tool is designed to identify achievable goals in three social media target areas: sales, marketing, and customer service.
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A Request for Proposal allows an organization to provide vendors with a detailed account of the requirements and the expected capabilities of the desired suite. Create a...
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Use this template to outline the details of a major departmental or organizational change.
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