|
This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
|
|
|
Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
|
|
|
Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
|
|
|
Use this template as a starting point for building out an improvement plan in presentation format.
|
|
|
Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
|
|
|
Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
|
|
|
The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
|
|
|
Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
|
|
|
Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
|
|
|
The Social Media workshop provides clear, measurable improvements to your social media strategy,
|
|
