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Read this Executive Brief to understand why service desk ticket intake is crucial to end users.
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This article explores how organizations are equipping their retail sales associates to conduct higher value activities.
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Advances in AI technology and unprecedented ease of adoption make chatbots a quick win for AI in healthcare. By outsourcing basic customer service tasks to a chatbot,...
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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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Conversational interfaces (“chatbots”) that process natural language queries have the potential to revolutionize how banks run their service desks. Since they have a high...
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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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