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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance...
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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The Social Media workshop provides clear, measurable improvements to your social media strategy,
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Appian, a major player in the business process management (BPM) space, has established a partnership with Twilio, a provider of cloud-based communications technology. The...
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Zendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,...
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ServiceNow has been a mainstay vendor for internal IT service management for over a decade. It is now making a concerted effort to expand into adjacent functional areas,...
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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...
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