Tagged - customer service

CSM Platform RFP Scoring Tool

Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...

CSM Platform Opportunity Assessment Tool

Use this tool to assess your maturity and fit for a CSM solution.

Vendor Landscape: Business Intelligence for Gaming, Hospitality, and Leisure

Gaming and Hospitality organizations need a powerful business intelligence solution to drive business insights and performance, guest satisfaction, and cost reductions in...
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Vendor Landscape Storyboard: Business Intelligence for Gaming, Hospitality, and Leisure

This research is designed for gaming and hospitality organizations looking for a flexible, scalable, and powerful Business Intelligence (BI) solution to drive business...

Business Intelligence for Gaming, Hospitality, and Leisure Vendor Shortlist Tool

This tool allows gaming and hospitality organizations to profile their Business Intelligence (BI) requirements and generate a rank-ordered vendor shortlist from a fixed...

Gaming, Hospitality, and Leisure CRM Vendor Shortlist Tool

This tool allows gaming & hospitality organizations to profile their Customer Relationship Management (CRM) requirements and generate a rank-ordered vendor shortlist...

Vendor Landscape Storyboard: CRM Suites for Gaming, Hospitality, and Leisure

This research is designed for gaming & hospitality organizations looking for a flexible, scalable, and powerful Customer Relationship Management (CRM) solution to drive...

Vendor Landscape: CRM Suites for Gaming, Hospitality, and Leisure

Having a well-oiled CRM platform in place is critical for organizations in the gaming, hospitality, and leisure industries to build profitable patron relationships and...

The Next Assistant

Welcome to the next virtual assistant, or what our members would call Internet Assistant III. What is IA III, and why is it/he/she different from past versions?

Change Description Form

Use this template to outline the details of a major departmental or organizational change.
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