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This tool provides prepopulated utility-relevant asset management KPIs as well as required actionable enablers including technology, people, and process enablers.
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Use this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
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Use this tool to help build a CRM strategy for the organization based on the specific use case that matches your organizational needs.
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Use this tool to assess your maturity and fit for a CSM solution.
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Use this tool to support your business in conducting an objective evaluation of the CSM vendors being considered for procurement. Consider each suite's functional...
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This tool allows gaming and hospitality organizations to profile their Business Intelligence (BI) requirements and generate a rank-ordered vendor shortlist from a fixed...
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