- There are growing pressures from legislation and unions to ensure the safety of lone workers in hospitality.
- Your property or brand is now tasked with ensuring compliance by providing those lone workers with a safety device that can be pushed in emergency situations.
- Failure to implement employee safety devices could lead to fines, a tarnished brand, and high employee turnover.
- ESD selection needs to take place in conjunction with several departments and stakeholders to ensure the right vendor is chosen to meet the various needs and capabilities.
Our Advice
Critical Insight
- Choosing not to implement ESDs puts your organization at various forms of risk, including financial, legal, and reputational.
- Leverage the knowledge of those from various departments to ensure the impact of ESD implementation is considered by all perspectives. ESDs require several departments to operate and function effectively, and therefore each of those departments should have a voice in the selection process.
- Use the technology already deployed on your property to lower the costs associated with ESD implementation.
Impact and Result
- ESDs empower employees to feel safer during emergency situations and increase the efficiency with which those employees can be located in times of duress.
- Properties that already have an IoT platform or are considering implementing one will have the advantage of already establishing the right network components associated with ESDs.
- Make an informed choice on which vendor will meet the needs of every stakeholder involved in the selection process.
Workshop: Employee Safety Devices: Preparation and Selection
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Preparing for ESDs
The Purpose
- Create and gather the members of your ESD stakeholder team to meet and document legal requirements.
Key Benefits Achieved
- Formalized working group with representatives from each department involved in the ESD project.
- Documented list of the current and anticipated legal requirements your property will need to comply with.
Activities
Outputs
Bring together your ESD stakeholder team.
- Formalized ESD stakeholder team
Speaking with each team members, understand their perspective and role in preparing the property and selecting ESD vendor.
Understand the legal requirements of your property to implement ESDs.
Identify what legal requirements your property is obligated to comply with.
- Legal requirements documented
Module 2: Identifying Capabilities and Opportunities
The Purpose
- Identify what your property’s current capabilities and limitations are when it comes to IT and other processes or procedures that exist within your hotel.
Key Benefits Achieved
- A clear understanding of what IT changes or upgrades your property would need to make in order to support ESDs.
- A holistic SWOT analysis that considers the various strengths, weaknesses, opportunities, and threats of all departments involved.
Activities
Outputs
Conduct a holistic ESD SWOT analysis.
- Holistic SWOT analysis
Assess IT’s readiness and capabilities to support ESDs.
- IT readiness assessment
Module 3: Business Requirements
The Purpose
- Identify and document the business requirements that will inform project decisions and satisfy stakeholder needs.
Key Benefits Achieved
- Reduction in project time.
- Increased business and IT relationship as the project works to satisfy the needs of both IT and other stakeholders.
- More importantly, the applications delivered by IT will meet all of the must-have and at least some of the nice-to-have requirements, allowing end users to successfully execute their day-to-day responsibilities.
Activities
Outputs
Conduct business requirements gathering.
- Documented business requirements
Module 4: Vendor Evaluation and RFP Creation
The Purpose
- Review, understand, and consider potential vendors for your property’s ESDs.
Key Benefits Achieved
- Systematic review of the vendors that operate in this space.
- A shortlist of vendors your hotel is considering for its ESDs.
- A customized RFP that will be sent to shortlisted ESD vendors.
Activities
Outputs
Review the ESD Vendor Landscape.
Generate a vendor shortlist.
- ESD vendor shortlist
Customize an RFP to send to shortlisted vendors.
- Customized ESD vendor RFP
Prepare to evaluate vendors’ demonstrations and returned RFPs.