- Your customers are seeking a knowledgeable, trusted partner. You need to provide support for unproven technology, and if you can’t intelligently discuss the topic, the business will land elsewhere.
- You need to master your own use of Gen AI to develop expertise, drive innovation, and remain competitive. You need to develop capacity and credibility.
- You need to prioritize and focus resources. You need to identify high-value applications that will successfully translate into meaningful returns on investment.
Our Advice
Critical Insight
Technology service providers should approach AI adoption, internally and with clients, strategically and responsibly. A clear understanding of the specific use cases and their benefits is needed alongside a plan for addressing the challenges associated with implementation and ongoing use. Technology service providers can take on a risk-based approach to act on sophisticated AI technology and ready-to-use solutions to balance AI opportunities and risks.
Impact and Result
- Quickly brainstorm opportunities to deploy Gen AI technology internally and with clients.
- Align use cases with specific business capabilities and adopt a capability-centric mindset.
- Prepare to launch your Gen AI proof-of-concept project.