Tagged - Incident Management

Business as Unusual: Successfully Coping With the IT Impacts of the 2023 Canadian Federal Government Strike

The Canadian federal government is managing its first significant strike in decades. How can GC IT agencies and departments manage this event and be successful?

Define Requirements for Outsourcing the Service Desk

Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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Define Requirements for Outsourcing the Service Desk – Storyboard

This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...

Service Desk Outsourcing Project Charter Template

This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...

Build a Cloud Security Strategy

Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
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Build a Cloud Security Strategy – Executive Brief

Read our concise Executive Brief to find out why you should build a cloud security strategy, review Info-Tech’s methodology, and understand the four ways we can support...

Build a Cloud Security Strategy – Phases 1-2

This storyboard will help you build a cloud security strategy.

Build a Cloud Security Strategy – Phase 1: Explore Security Considerations for the Cloud

This phase of the blueprint Build an Cloud Security Strategy will help you identify the action items the organization can take to better secure the cloud.

Cloud Security Information Security Gap Analysis Tool

The Information Security Program Gap Analysis Tool will help you systematically understand your current security state.

Cloud Security Strategy Template

This template, part of the blueprint Build a Cloud Security Strategy, will serve as a repository of information about your approach to securing the cloud.
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