|
Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
|
|
|
Assess your industry vertical for the most likely threats and risks (i.e. the things the policy must provide coverage for). Perform a business impact analysis to estimate...
|
|
|
Use this blueprint to score your potential cyber insurance policies and develop skills to overcome common insurance pitfalls.
|
|
|
Use this tool to identify key security controls required by cyber insurance providers.
|
|
|
Whether they know it or not, every organization engages in incident management. Optimizing the incident management process by developing a workflow for incident...
|
|
|
Go beyond the blind adoption of best-practice frameworks. No simple formula exists for improving service desk maturity. Use diagnostic tools to assess the current state...
|
|
|
Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
|
|
|
The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
|
|
|
The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
|
|
|
As breaches have become the new normal, having effective cybersecurity insurance is ever more important. Many organizations are considering cyber insurance, but are...
|
|
