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Infor

Infor CRM

7.7 /10

59 Reviews Write a Review

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Company Details

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Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

80 Likeliness to Recommend

1
Since last award

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

6% Negative

6% Neutral

88% Positive

Pros

Transparent
Reliable
Security Protects
Effective Service

Feature Ratings

Average 80

Collaboration

Sales Management

Telephony and Call Center Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 78

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Business Value Created

Infor CRM Reviews

Balaji M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Efficient for Handling Large Data Sets.

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

What distinguishes Infor CRM is its adeptness in managing substantial data loads, coupled with its comprehensive customization options and seamless integration capabilities, making it a standout choice for businesses handling complex customer relationship management needs.

What is your favorite aspect of this product?

My favorite aspect of Infor CRM is its robust query functionality, allowing for precise data retrieval based on specified conditions. Additionally, its ability to efficiently handle large volumes of data within tables is highly commendable, enabling seamless management and analysis of extensive datasets.

What do you dislike most about this product?

The primary drawback of Infor CRM lies in its somewhat subpar user experience, which could benefit from refinement for smoother navigation and usability. Additionally, exporting large datasets occasionally encounters lagging issues, falling short compared to the performance of other CRM tools available in the market.

What recommendations would you give to someone considering this product?

Before committing to Infor CRM, assess your organization's data handling needs and preferences. Ensure its user experience aligns with your team's workflows, and explore potential optimizations for exporting large datasets to mitigate performance concerns. Take advantage of available demos and trials to confirm its suitability for your requirements before implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oliver D.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Dynamic Operations

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

Effectiveness in operations

What is your favorite aspect of this product?

Perfect integrations with other tools

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

Effective tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Fantastic Product.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Infor CRM

What is Infor CRM?

Company Details

Need Assistance?

Awards & Recognition

Infor CRM Ratings

80 Likeliness to Recommend

1 Since last award

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Infor CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Infor CRM Reviews

Balaji M.

Efficient for Handling Large Data Sets.

Likeliness to Recommend

Pros

Oliver D.

Dynamic Operations

Likeliness to Recommend

Pros

Fantastic Product.

Likeliness to Recommend

Pros

Most Popular Infor CRM Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Sales Management

Telephony and Call Center Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Business Value Created