Infrastructure & Operations Research Center

Assess End-User Satisfaction and Service Desk Maturity

Assess the maturity of your service desk and end-user satisfaction with core IT services.

Improve Core Service Desk Processes

Establish foundational practices including request and incident management, knowledgebase, and key service metrics. Then evaluate and implement core ITSM solutions.

Optimize an Established Service Desk

Improve service desk effectiveness and customer satisfaction after your core processes are established.

Strategically Improve and Innovate

Create a strategic roadmap for service management and innovate service delivery and automation within and beyond the service desk.

SoftwareReviews

Improve Incident, Problem, Change, and Release Management

Resolve incidents quickly and effectively, address the root cause of recurring incidents, and streamline change and release management while reducing the risk of changes to your environment.

Improve Asset and Configuration Management

Develop an approach and strategy for ITAM that is sustainable and aligned with your business priorities.

SoftwareReviews

Manage and Refresh End-User Devices

Untangle the knot of end-user requirements, device types, and entitlements.

Manage End-User Applications

Rationalize, deploy, and manage the end-user applications that the business expects IT to support.

Enable Users to Work From Anywhere

Review and stabilize end-user computing solutions required to effectively support work from anywhere.

SoftwareReviews

Take a New Approach to Communications and Collaboration

Improve collaboration and communication by moving users and content to a common platform.

Collaborate From Anywhere

Support collaboration between employees working remotely, onsite, or some combination of the two.

SoftwareReviews

Modernize Your Infrastructure

Develop your infrastructure roadmap to modernize your core infrastructure.

Manage Your Core Infrastructure

Tackle common challenges from capacity planning to optimizing your operations center.

Manage Data Center Facilities

Consolidate, move, or build a data center.

SoftwareReviews

Manage Enterprise Storage and Data Protection

Implement an effective data protection plan that meets business requirements.

Plan Cloud Migration and Adoption

Start with Define Your Cloud Vision to identify key workloads, evaluate risk, and set a high-level strategy. Then, assess changes to roles and skills and establish governance and guidelines for cloud adoption.

Optimize Cloud Spend

Review broad strategies for managing cloud costs as well as specific cost-management tactics for AWS, Azure, and other cloud vendors.

Use Cloud for Disaster Recovery

Select the optimal DR deployment that is right for you.

SoftwareReviews

Implement or Improve DR Capabilities

Identify requirements and gaps and create a high-level plan.

Create a BCP and Crisis Management Plan

Create your core BCP plan first, then tackle related projects, including pandemic response and crisis management.

Validate Your DRP and BCP

Evaluate your overall DRP program, from defining requirements to implementation to maintenance, and bridge the gap between incident and DR.

SoftwareReviews

Improve Your Infrastructure and Operations Organization

Improve business alignment and IT operations. Define and measure service level objectives to meet business requirements and drive improvement.

Acquire Infrastructure Services and Manage Vendors

Strategically evaluate, select, and manage outsourcing vendors.

Document IT Processes

Document key policies and procedures to support consistent service delivery, knowledge sharing, and transparency.

Adopt and Support New Technologies

Acquire, implement, and support business-enabling technologies.