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Use this persona template to identify key customer personas for e-commerce and other channels.
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Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right...
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Having a well-rounded commerce strategy is essential to providing a strong customer experience. Blend traditional and e-commerce channels to allow your customers to...
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as “management fad" or "simple techniques." This research will assist...
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Read our concise Executive Brief to find out why you should adopt design thinking in your organization, review Info-Tech’s methodology, and understand the four ways we...
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as a “management fad" or "simple techniques." This research will assist...
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The focus of this phase is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability.
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A case study to illuminate a world-famous designer's approach to solve a problem.
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This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...
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A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
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