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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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Identify, prioritize, and present initiatives to improve incident and problem management.
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Modify these examples to suit your requirements.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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