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Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Current security practices are disjointed, operating independently with a wide variety of processes and tools to conduct incident response, network defense, and threat...
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To properly allocate project work and establish more stable project timelines, PMOs and portfolio managers need to develop a reasonable and manageable approximation of...
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The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
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Successful projects are the #1 driver of satisfaction with IT, but most organizations struggle to achieve consistent project success. Inject project management best...
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Our program enables IT to develop the right service metrics to tie IT service performance to business value and user experience.
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Rarely do organizations get the EA governance framework right and EA governance is often perceived as an unnecessary layer of bureaucracy because business benefits are...
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Completed projects aren’t necessarily successful projects. Projects are justified because they will make the organization money, save money, or make stakeholders or...
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Managing organizational design (OD) changes effectively is critical to maintaining IT service levels and retaining top talent throughout a restructure. Yet many...
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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