Map Your Business Architecture to Define Your Strategy
Plan your organization’s capabilities for best impact and value.
- Organizations need to innovate rapidly to respond to the changing forces in their industry, but their IT initiatives often fail to deliver meaningful outcomes.
- Planners face challenges in understanding the relationships between the important customer-focused innovations they’re trying to introduce and the resources (capabilities) that make them possible, including applications, human resources, information, and processes. For example, are we risking the success of a new service offering by underpinning it with a legacy or manual solution?
Our Advice
Critical Insight
Successful execution of business strategy requires planning that:
- Accurately reflects organizational capabilities.
- Is traceable so all levels can understand how decisions are made.
- Makes efficient use of organizational resources.
To accomplish this, the business architect must engage stakeholders, model the business, and drive planning with business architecture.
- Business architecture is often regarded as an IT function when its role and tools should be fixtures within the business planning and innovation practice.
- Any size of organization – from start-ups to global enterprises -- can benefit from using a common language and modeling rigor to identify the opportunities that will produce the greatest impact and value.
- You don’t need sophisticated modeling software to build an effective business architecture knowledgebase. In fact, the best format for engaging business stakeholders is intuitive visuals using business language.
Impact and Result
- Execute more quickly on innovation and transformation initiatives.
- More effectively target investments in resources and IT according to what goals and requirements are most important.
- Identify problematic areas (e.g. legacy applications, manual processes) that hinder the business strategy and create inefficiencies in our information technology operation.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
9.5/10
Overall Impact
$365,344
Average $ Saved
28
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Agriculture & Agri-Food Canada
Guided Implementation
10/10
$5,000
5
NZ Department of Corrections
Guided Implementation
7/10
$32,499
10
Collateral and analyst session was very interesting and informative, we were looking for an accelerator for general business capabilities and recei... Read More
California Health and Human Services Agency
Guided Implementation
10/10
$26,649
N/A
Best part is having access to speak with a knowledgeable person in the space. Worst part is that I don't have access to her every minute of every day.
ISG Central Services Ltd.
Guided Implementation
10/10
$1.64M
120
Service is good all round. Wayne's insight is invaluable and he gets me to look at problems from various perspectives that I wouldn't have nececesa... Read More
Centennial College
Guided Implementation
10/10
$10,000
16
Best: Great insight into the discipline and practical blueprints that once can actually use and refine Thanks Claude
USAble Mutual Insurance Co. dba Arkansas Blue Cross and Blue Shield
Workshop
9/10
$1.17M
N/A
Andy drove the Value stream mapping exercise by establishing capability model for Group line of business for Arkansas Blue Cross Blue Shield. Andy... Read More
Afreximbank
Guided Implementation
10/10
$29,609
10
The insights that my consultant Milen brings out - lots of ahhh and ahaaa! moments when I am with her
CIMATRI HoldCo, LLC
Guided Implementation
10/10
$9,000
9
BearingPoint
Guided Implementation
9/10
$9,000
5
really good overview of the approach and blueprint thank you Adib
Palm Beach State College
Workshop
10/10
$123K
50
Expertise of the advisors was excellent. Never enough time to accomplish the whole process.
Office of Information Services for Oregon Health Authority (OHA) & Department of Human Services (DHS)
Guided Implementation
7/10
N/A
5
Adib is a great partner, have lot of energy and keeps the sessions alive. The framework make sense to me and I plan to continue using it for my Biz... Read More
Central Arizona Project
Guided Implementation
10/10
$6,197
5
This was a great call and a new approach to the business process mapping... service mapping may be a easier methodology to help communicate with th... Read More
Office of Information Services for Oregon Health Authority (OHA) & Department of Human Services (DHS)
Workshop
7/10
N/A
20
Driving alignment amongst my team and giving them tools they need to be successful is a great benefit. Getting that alignment was difficult...given... Read More
Macro Solutions
Guided Implementation
9/10
N/A
5
It was great to go over some practical templates and examples around value streams and business capabilities. I'm a seasoned business architect an... Read More
Unified Health Services
Guided Implementation
10/10
$31,405
4
Central Arizona Project
Guided Implementation
9/10
$2,548
2
Great info but need to continue the mapping on our own. So many ways to layout the structure, but conversation covered that it will be a start and... Read More
State of Hawaii
Guided Implementation
8/10
N/A
N/A
Hydro-Quebec
Workshop
9/10
$50,000
50
Best parts: - New concepts learned - Workshops to apply concretely the concepts - Knowledge and expertise of Infotech staff. Worst part... Read More
Unified Health Services
Guided Implementation
10/10
$14,643
12
Andy is a very knowledgable and a great teacher. We look forward to continuing to work with him
Toronto Community Housing Corporation
Guided Implementation
3/10
N/A
N/A
UCLA
Guided Implementation
9/10
N/A
N/A
The call with Arif helped us to reset the scope of what we are trying to accomplish and he helped guide us in the right direction. He raised some i... Read More
Oman LNG L.L.C.
Guided Implementation
10/10
$1,782
2
Oregon Department of Administrative Services
Guided Implementation
8/10
N/A
N/A
Workshop: Map Your Business Architecture to Define Your Strategy
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Discover the Business Context
The Purpose
- Identify and consult stakeholders to discover the business goals and value proposition for the customer.
Key Benefits Achieved
- Engage stakeholders and SMEs in describing the business and its priorities and culture.
- Identify focus for the areas we will analyze and work on.
Activities
Outputs
Select key stakeholders
- Stakeholder roles
Plan for engaging stakeholders
- Engagement plan
Gather business goals and priorities
- Business strategy, value proposition
Module 2: Define Value Streams
The Purpose
- Describe the main value-adding activities of the business from the consumer’s point of view, e.g. provide product or service.
Key Benefits Achieved
- Shared understanding of why we build resources and do what we do.
- Starting point for analyzing resources and investing in innovation.
Activities
Outputs
Define or update value streams
- Value streams for the enterprise
Decompose selected value stream(s) into value stages and identify problematic areas and opportunities
- Value stages breakdown for selected value stream(s)
Module 3: Build Business Capability Map
The Purpose
- Describe all the capabilities that make up an organization and enable the important customer-facing activities in the value streams.
Key Benefits Achieved
- Basis for understanding what resources the organization has and their ability to support its growth and success.
Activities
Outputs
Define and describe all business capabilities (Level 1)
- Business Capability Map (Level 1)
Decompose and analyze capabilities for a selected priority value stream.
- Business Capabilities Level 2 for selected value stream
Module 4: Develop a Roadmap
The Purpose
- Use the Business Capability Map to identify key capabilities (e.g. cost advantage creator), and look more closely at what applications or information or business processes are doing to support or hinder that critical capability.
Key Benefits Achieved
- Basis for developing a roadmap of IT initiatives, focused on key business capabilities and business priorities.
Activities
Outputs
Identify key capabilities (cost advantage creators, competitive advantage creators)
- Business Capability Map with key capabilities: cost advantage creators and competitive advantage creators
Assess capabilities with the perspective of how well applications, business processes, or information support the capability and identify gaps
- Assessment of applications or business processes or information for key capabilities
Apply analysis tool to rank initiatives
- Roadmap of IT initiatives
Map Your Business Architecture to Define Your Strategy
Plan your organization’s capabilities for best impact and value.
Info-Tech Research Group
Info-Tech is a provider of best-practice IT research advisory services that make every IT leader’s job easier.
| 35,000 members sharing best practices you can leverage | Millions spent developing tools and templates annually | Leverage direct access to over 100 analysts as an extension of your team | Use our massive database of benchmarks and vendor assessments | Get up to speed in a fraction of the time |
Analyst perspective
Know your organization’s capabilities to build a digital and customer-driven culture.
Business architecture provides a holistic and unified view of:
- All the organization’s activities that provide value to their clients (value streams).
- The resources that make them possible and effective (capabilities, i.e. its employees, software, processes, information).
- How they inter-relate, i.e. depend on and impact each other to help deliver value.
Without a business architecture it is difficult to see the connections between the business’s activities for the customer and the IT resources supporting them – to demonstrate that what we do in IT is customer-driven.
As a map of your business, the business architecture is an essential input to the digital strategy:
- Develop a plan to transform the business by investing in the most important capabilities.
- Ensure project initiatives are aligned with business goals as they evolve.
- Respond more quickly to customer requirements and to disruptions in the industry by streamlining operations and information sharing across the enterprise.
Crystal Singh
Research Director, Data and Analytics
Info-Tech Research Group
Andrea Malick
Research Director, Data and Analytics
Info-Tech Research Group
Executive summary
| Your Challenge | Common Obstacles | Info-Tech’s Approach |
|
Organizations need to innovate rapidly to respond to ever-changing forces and demands in their industry. But they often fail to deliver meaningful outcomes from their IT initiatives within a reasonable time. Successful companies are transforming, i.e. adopting fluid strategies that direct their resources to customer-driven initiatives and execute more quickly on those initiatives. In a responsive and digital organization, strategies, capabilities, information, people, and technology are all aligned, so work and investment are consistently allocated to deliver maximum value. |
You don’t have a complete reference map of your organization’s capabilities on which to base strategic decisions. You don’t know how to prioritize and identify the capabilities that are essential for achieving the organization’s customer-driven objectives. You don’t have a shared enterprise vision, where everyone understands how the organization delivers value and to whom. |
Begin important business decisions with a map of your organization – a business reference architecture. Model the business in the form of architectural blueprints. Engage your stakeholders. Recognize the opportunity for mapping work, and identify and engage the right stakeholders. Drive business architecture forward to promote real value to the organization. Assess your current projects to determine if you are investing in the right capabilities. Conduct business capability assessments to identify opportunities and prioritize projects. |
Info-Tech Insight
Business architecture is the set of strategic planning techniques that connects organization strategy to execution in a manner that is accurate and traceable and promotes the efficient use of organizational resources.
Blueprint activities summary
| Phase | Purpose | Activity | Outcome |
| 1. | Business context: Identify organization goals, industry drivers, and regulatory requirements in consultation with business stakeholders. |
Identify forces within and outside the organization to consider when planning the focus and timing of digital growth, through conducting interviews and surveys and reviewing existing strategies. | Business value canvas, business strategy on a page, customer journey |
| 2. | Customer activities (value stream): What is the customer doing? What is our reason for being as a company? What products and services are we trying to deliver? |
Define or update value streams, e.g. purchase product from supplier, customer order, and deliver product to customer. | Value streams enterprise-wide (there may be more than one set of value streams, e.g. a medical school and community clinic) |
| Prioritize value streams: Select key value streams for deeper analysis and focus. |
Assess value streams. | Priority value streams | |
| Value stages: Break down the selected value stream into its stages. |
Define stages for selected value streams. | Selected value stream stages | |
| 3. | Business capability map, level 1 enterprise: What resources and capabilities at a high level do we have to support the value streams? |
Define or update the business capabilities that align with and support the value streams. | Business capability map, enterprise-wide capabilities level 1 |
| Business capability map, level 2 for selected area: List resources and capabilities that we have at a more detailed level. |
Define or update business capabilities for selected value stream to level 2. | Business capability map, selected value stream, capability level 2 | |
| Heatmap Business Capability Map: Flag focus areas in supporting technology, applications, data and information. |
Info-Tech’s workshop methodology
| Day 1: Discover Business Context | Day 2: Define Value Streams | Day 3: Build Business Capability Map | Day 4: Roadmap Business Architecture | ||
|---|---|---|---|---|---|
| Phase Steps |
1.1 Collect corporate goals and strategies 1.2 Identify stakeholders |
2.1 Build or update value streams 2.2 Decompose selected value stream into value stages and analyze for opportunities |
3.1 Update business capabilities to level 1 for enterprise 3.2 For selected value streams, break down level 1 to level 2 |
3.3 Use business architecture to heatmap focus areas: technology, information, and processes 3.4 Build roadmap of future business architecture initiatives |
|
| Phase Outcomes |
|
|
|
|
Key concepts for this blueprint
| INDUSTRY VALUE CHAIN | DIGITAL TRANSFORMATION | BUSINESS ARCHITECTURE |
| A high-level analysis of how the industry creates value for the consumer as an overall end-to-end process. | The adoption of digital technologies to innovate and re-invent existing business, talent ,and operating models to drive growth, business value, and improved customer experience. | A holistic, multidimensional business view of capabilities, end-to-end value, and operating model in relation to the business strategy. |
| INDUSTRY VALUE STREAM | STRATEGIC OBJECTIVES | CAPABILITY ASSESSMENTS |
| A set of activities, tasks, and processes undertaken by a business or a business unit across the entire end-to-end business function to realize value. | A set of standard objectives that most industry players will feature in their corporate plans. | A heat-mapping effort to analyze the maturity and priority of each capability relative to the strategic priorities that they serve. |
Info-Tech’s approach
| 1 | Understand the business context and drivers Deepen your understanding of the organization’s priorities by gathering business strategies and goals. Talking to key stakeholders will allow you to get a holistic view of the business strategy and forces shaping the strategy, e.g. economy, workforce, and compliance. |
| 2 | Define value streams; understand the value you provide Work with senior leadership to understand your customers’ experience with you and the ways your industry provides value to them. Assess the value streams for areas to explore and focus on. |
| 3 | Customize the industry business architecture;
develop business capability map
Work with business architects and enterprise architects to customize Info-Tech’s business architecture for your industry as an enterprise-wide map of the organization and its capabilities. Extend the business capability map to more detail (Level 2) for the value stream stages you select to focus on. |
Business architecture is a planning function that connects strategy to execution
Business architecture provides a framework that connects business strategy and IT strategy to project execution through a set of models that provide clarity and actionable insights. How well do you know your business?
Business architecture is:
- Inter-disciplinary: Business architecture is a core planning activity that supports all important decisions in the organization, for example, organizational resources planning. It’s not just about IT.
- Foundational: The best way to answer the question, “Where do we start?” or “Where is our investment best directed?”, comes from knowing your organization, what its core functions and capabilities are (i.e. what’s important to us as an organization), and where there is work to do.
- Connecting: Digital transformation and modernization cannot work with siloes. Connecting siloes means first knowing the organization and its functions and recognizing where the siloes are not communicating.
Business architecture must be branded as a front-end planning function to be appropriately embedded in the organization’s planning process.
Brand business architecture as an early planning pre-requisite on the basis of maintaining clarity of communication and spreading an accurate awareness of how strategic decisions are being made.
As an organization moves from strategy toward execution, it is often unclear as to exactly how decisions pertaining to execution are being made, why priority is given to certain areas, and how the planning function operates.
The business architect’s primary role is to model this process and document it.
In doing so, the business architect creates a unified view as to how strategy connects to execution so it is clearly understood by all levels of the organization.
Business architecture is part of the enterprise architecture framework
| Business Architecture | ||
|---|---|---|
| Business strategy map | Business model canvas | Value streams |
| Business capability map | Business process flows | Service portfolio |
| Data Architecture | Application Architecture | Infrastructure Architecture |
| Conceptual data model | Application portfolio catalog | Technology standards catalog |
| Logical data model | Application capability map | Technology landscape |
| Physical data model | Application communication model | Environments location model |
| Data flow diagram | Interface catalog | Platform decomposition diagram |
| Data lifecycle diagram | Application use-case diagram | Network computing / hardware diagram |
| Security Architecture | ||
| Enterprise security model | Data security model | Application security model |
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
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Unlock Sample ResearchContributors
- Andy Neill, AVP Data & Analytics, Chief Enterprise Architect, Info-Tech Research Group
- Rajesh Parab, Research Director, Data & Analytics, Info-Tech Research Group
- Rick Pittman, Vice President, Research Advisory, Info-Tech Research Group
- Irina Sedenko, Research Director, Data & Analytics, Info-Tech Research Group
- Ibrahim Abdel-Kader, Research Analyst, Data & Analytics, Info-Tech Research Group
- Ben Abrishami-Shirazi, Technical Counselor, Enterprise Architecture, Info-Tech Research Group
- Andrew Bailey, Consulting, Manager, Info-Tech Research Group
- Dana Dahar, Research & Advisory Director, CIO / Digital Business Strategy, Info-Tech Research Group
- Larry Fretz, Vice President, Industry Practice, Info-Tech Research Group
- Shibly Hamidur, Enterprise Architect, Toronto Transit Commission (TTC)
- Rahul Jaiswal, Principal Research Director, Industry, Info-Tech Research Group
- John Kemp, Executive Counselor, Executive Services, Info-Tech Research Group
- Gerald Khoury, Senior Executive Advisor, Info-Tech Research Group
- Igor Ikonnikov, Principal Advisory Director, Data & Analytics, Info-Tech Research Group
- Daniel Lambert, Vice President, Benchmark Consulting
- Milena Litoiu, Principal Research Director, Enterprise Architecture, Info-Tech Research Group
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