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The recent surge in AI capabilities, driven by the market breakthrough of Gen AI solutions, has generated great excitement among both utilities and CIS vendors. This...
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Use this tool to document your objectives and expectations of your AI-powered CIS initiatives to determine the factors that should be used in determining the selection of...
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This deck provides a practical guide and is a tool to empower utility leaders to make well-informed decisions regarding the adoption of AI-powered CIS solutions.
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As the number two software company in the world, Oracle has 430,000 customers in 175 countries and holds the top spot in 50 product or industry categories. Because of its...
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As Oracle continues to move the goalposts regarding the licensing of its Oracle Java SE software, it is imperative that organizations stay current with these changes and...
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Healthcare organizations are facing tremendous strain due to providing care for an aging demographic and responding to the pandemic. Patients are expecting more...
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This trends report outlines the opportunities and challenges that will impact the healthcare market over the next one to five years.
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Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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This tool will help you holistically assess multiple aspects of Customer Service-related IT assets. The outputs of the tabs in the tool will either serve as input for...
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The acceleration of ecommerce has cemented Customer Service’s digital future. Use this research to build IT’s strategy for supporting Customer Service and enhancing the...
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