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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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Security Priorities 2022 identifies what CISOs should be focusing on this year and how they can take action.
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The Security Priorities 2022 report identifies what CISOs should be focusing on this year and how to take action.
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Automotive Manufacturing IT Strategy Initiatives Workbook and Senior Management Presentation Template
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Automotive Manufacturing IT Strategy Initiatives Workbook
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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