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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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Whether they know it or not, every organization engages in incident management. Optimizing the incident management process by developing a workflow for incident...
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Use this tool to identify the maturity level of your IT operations before you implement AI capabilities.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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This phase of the blueprint, Build Your Security Operations From the Ground Up, will help you determine how to establish the foundation of your security operations.
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An RFP is a formal invitation issued by a business or agency requesting interested vendors to submit written proposals meeting a particular set of requirements.
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Management buy-in is key to establishing an effective next-generation security operations program. The approval indicates that security is top-of-mind and that the...
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