Get Instant Access
to This Blueprint

Applications icon

Select Software With the Right Satisfaction Drivers in Mind

Focus on deep satisfaction and don’t marry your vendors.

  • Software selection needs to provide satisfaction. Across the board, satisfaction is easy to achieve in the short term, but long-term satisfaction is much harder to attain. It’s not clear what leads to long-term satisfaction, and it’s even more difficult to determine which software continuously delivers on key satisfaction drivers to support the business.

Our Advice

Critical Insight

  • Software satisfaction drops over time. After the initial purchase, the novelty factor of new software begins to wane, and only long-term satisfaction drivers sustain satisfaction after five years.
  • Surface-level satisfaction has immediate effects, but it only provides satisfaction in the short term. Deep satisfaction has a lasting impact that can shape organizational satisfaction and productivity in meaningful ways.
  • Empower IT decision makers with knowledge about what drives satisfaction in the top five and bottom five software vendors in spotlighted categories.

Impact and Result

  • Reorient discussion around how software is implemented around satisfaction rather than what’s in fashion.
  • Identify software satisfaction drivers that provide deep satisfaction to get the most out of software over the long term.
  • Appreciate the best from the rest and learn which software categories and brands buck the trend of declining satisfaction.

Select Software With the Right Satisfaction Drivers in Mind Research & Tools

1. Understand what drives user satisfaction

Gain insight on the various factors that influence software satisfaction.

2. Learn what provides deep satisfaction

Reduce the size of your RFPs or skip them entirely to limit time spent watching vendor dog and pony shows.

3. Appreciate what separates the best from the rest

Narrow the field to four contenders prior to in-depth comparison and engage in accelerated enterprise architecture oversight.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

Book an Analyst Call on This Topic

You can start as early as tomorrow morning. Our analysts will explain the process during your first call.

Get Advice From a Subject Matter Expert

Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.

Unlock Sample Research

Author

Marc Mazur

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019