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This business reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while implementing...
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Use this guide to learn how to develop a custom business capability map and reference architecture for your technology service provider firm.
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Use this template as a starting point to develop your own custom capability map.
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The user-facing service catalog is the go-to place for IT service-related information. The catalog defines, documents, and organizes the services that IT delivers to the...
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This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
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Completing the project charter will help you get the project off the ground.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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