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The Build a Better Product Owner Workbook is used to capture the outputs from blueprint activities. This is a living document which is updated as organizational needs...
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This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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This template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
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This template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
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This template will help you create customer personas and customer journey maps for your prioritized services.
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Use this template to develop the first iteration of your service delivery process.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.
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This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...
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