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This blueprint focuses on improving product owner and service owner roles. Many product/service owners operate using an incomplete set of capabilities or a misalignment...
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Understand capabilities, gaps, perspectives, and stakeholder management, as well as how to customize roadmaps to improve the value delivered by your product owners.
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The Build a Better Product Owner Workbook is used to capture the outputs from blueprint activities. This is a living document which is updated as organizational needs...
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having the cultural and...
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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This tool will help you assess the current organizational change management capabilities in your organization.
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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