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More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having the cultural and...
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The RFP Response Evaluation Tool provides a framework for grading proposals against appropriate selection criteria, and reaching a rational decision as to the best proposals.
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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Use this template to develop the first iteration of your service delivery process.
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This template will help you understand IT service definitions from a visual perspective.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
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This blueprint will help you develop an action plan to pilot enterprise service management.
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Advances in cloud and AI technology are now opening up the possibilities for organizations to leverage automation for IT service management. A survey conducted by...
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