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This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
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Use this tool to standardize the delivery of high-demand infrastructure services.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.
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Use this template to develop the first iteration of your service delivery process.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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Define and Validate the Service Level Agreements
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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