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The Canadian federal government has existed for over 150 years and is one of Info-Tech’s oldest members. The public service across the Government of Canada is over...
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as “management fad" or "simple techniques." This research will assist...
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Read our concise Executive Brief to find out why you should adopt design thinking in your organization, review Info-Tech’s methodology, and understand the four ways we...
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Design thinking is not a new concept. Many organizations have tried it; some have dismissed it as a “management fad" or "simple techniques." This research will assist...
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The focus of this phase is on revealing what designers do during the activity of designing, and on building an understanding of the nature of design ability.
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A case study to illuminate a world-famous designer's approach to solve a problem.
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This phase will illustrate the relevance of design in strategy formulation and in service-design. At the core of this phase are several case studies that illuminate these...
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A tool to capture the trends in tech, market, business, people, and culture that impact your organization.
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The focus of this phase is to measure the design-centricity of your organization and subsequently, identify the areas for improvement. Define an approach for a design...
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