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Our program enables IT to develop the right service metrics to tie IT service performance to business value and user experience.
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
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The Metrics Tracking Tool enables you to track goals and success metrics for your service metrics programs. It allows you to set long-term goals and track your results...
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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This template will help you understand IT service definitions from a visual perspective.
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This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...
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