Stabilize Infrastructure & Operations During Work-From-Anywhere
Shift from the emergency to the next normal.
Work-from-anywhere isn’t going anywhere. IT Infrastructure & Operations needs to:
- Rebuild trust in the stability of IT infrastructure and operations.
- Identify gaps created from the COVID-19 rush to remote work.
- Identify how IT can better support remote workers.
IT went through an initial crunch to enable remote work. It’s time to be proactive and learn from our mistakes.
Our Advice
Critical Insight
- The nature of work has fundamentally changed. IT departments must ensure service continuity, not for how the company worked in 2019, but how the company is working now and will be working tomorrow.
- Revisit the basics. Don’t focus on becoming an innovator until you have improved network access, app access, file access, and collaboration tools.
- Aim for near-term innovation. Once you’re a trusted operator, become a business partner by directly empowering end users at home and in the office.
Impact and Result
Build a work-from-anywhere strategy that resonates with the business.
- Strengthen the foundations of collaboration tools, app access, file access, network access, and endpoint standards.
- Explore opportunities to strengthen IT operations.
- Proactively help the business through employee experience monitoring and facilities optimization.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
9.0/10
Overall Impact
Client
Experience
Impact
$ Saved
Days Saved
Derivco
Guided Implementation
9/10
N/A
N/A
Great knowledge, was good to know that we are in a space that is not behind global companies with regards end user support solutions.
Workshop: Stabilize Infrastructure & Operations During Work-From-Anywhere
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Stabilize IT Infrastructure
The Purpose
- Strengthen the foundations of IT infrastructure.
Key Benefits Achieved
- Improved end-user experience
- Stabilized environment
Activities
Outputs
Review work-from-anywhere framework and identify capability gaps.
Review diagnostic results to identify satisfaction gaps.
Record improvement opportunities for foundational capabilities: collaboration, network, file access, app access.
- Projects and initiatives to stabilize IT infrastructure
Identify deliverables and opportunities to provide value for each.
- Deliverables and opportunities to provide value for foundational capabilities
Module 2: Update IT Operations and Optimize
The Purpose
Update IT operational practices to support work-from-anywhere more effectively.
Key Benefits Achieved
Improved IT operations
Activities
Outputs
Identify IT infrastructure and operational capability gaps.
Record improvement opportunities for DRP & BCP.
Record improvement opportunities for endpoint and systems management practices.
Record improvement opportunities for IT operational practices.
- Projects and initiatives to update IT operations to better support work-from-anywhere
Explore office space optimization and employee experience monitoring.
- Longer-term strategic initiatives
- Deliverables and opportunities to provide value for each capability
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Stabilize IT infrastructure
- Call 1: Assess current work-from-anywhere fitness and objectives.
- Call 2: Discuss opportunities to strengthen collaboration tools, file access, app access, and network access.
Guided Implementation 2: Update IT operations
- Call 1: Discuss opportunities to improve IT Operations and Systems Management.
- Call 2: Prioritize initiatives and deliverables.
Guided Implementation 3: Optimize IT infrastructure & operations
- Call 1: Discuss opportunities to optimize office space.
- Call 2: Explore Employee Experience Monitoring.
Assess Infrastructure Readiness for Digital Transformation
Build a Strategic Infrastructure Roadmap
Map Technical Skills for a Changing Infrastructure & Operations Organization
M&A Runbook for Infrastructure and Operations
Define Your Cloud Vision
Take Control of Cloud Costs on AWS
Take Control of Cloud Costs on Microsoft Azure
Manage Your Technical Debt
Stabilize Infrastructure & Operations During Work-From-Anywhere
Choose a Right-Sized Contact Center Solution
Prepare for Cognitive Service Management
IBM i Migration Considerations
Adding the Right Value: Building Cloud Brokerages That Enable
Drive Technology Adoption
Transform Your Field Technical Support Services
Domino – Maintain, Commit to, or Vacate?
z/Series Modernization and Migration
Embrace the Inevitability of Multicloud
Skills Development on the Mainframe Platform
