Tagged - support

Digital Transformation and Enterprise Portfolio Management in the Canadian Public Sector

Delivering exceptional digital services is a key goal for Canadian public sector organizations at all levels of government. The dynamic pace of digital transformation...

Shared Services Implementation Customer Communication Plan

The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...

IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an...

Webinar: Support Mental Wellbeing During COVID-19

The COVID-19 pandemic is impacting employees’ mental wellbeing, and individual wellbeing needs continue to change as the situation evolves. It’s therefore critical to...

SAP’s 2025 Support End of Life Date Delayed…As Predicted Here First

The math did not add up for SAP to sunset license support for legacy ECC/Business Suite 7 clients, as we predicted. I’ve fielded numerous calls asking, “Will SAP hold...

SAP’s S/4HANA License Models – The Perpetual License Path

SAP customers seeking to move to S/4HANA must navigate four distinct license models, each tied to a separate deployment model (perpetual license, subscription via HEC,...

SAP’s S/4HANA License Schemes Are Confusing Customers

SAP’s native-cloud play through S/4HANA dangled the hopes of a simplified license structure to SAP customers. Instead, SAP customers now must navigate four distinct...

Info-Tech’s Virtual Industry Roundtable for Local Government: What Your Peers Had to Say

Info-Tech’s Virtual Industry Roundtables for Local Government generated real-life insight about the key issues facing your peers in the space and what IT leaders are...

Info-Tech’s Virtual Industry Roundtable for Manufacturing: What Your Peers Had to Say

Info-Tech’s Virtual Industry Roundtables for Manufacturing generated real-life insight about the key issues facing your peers in the space and what IT leaders are trying...

Tribal Nation Reference Architecture Guide

An industry reference architecture is comprised of tools and templates that help CIOs and tribal leadership accelerate the strategy design process. This technique...
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